Frequently Asked Questions

Frequently asked questions

Everything you need to know about ordering hand-painted paintings from a photo. Find answers about price, delivery, quality, framing and much more - or contact us directly if your question is not answered here.

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Price & payment

Fixed prices, a price guarantee and flexible payment options.

Do you paint by hand - or do you use AI, printing or machines?

We paint 100% by hand, from scratch, with oil paint on canvas - following all the rules of the art. No AI, no printing, no robots. That is why a painting takes 2-3 weeks, and why you can feel the brushstrokes on the surface. You receive pictures of your painting and approve it before we ship. See how to tell the difference between hand-painted and printed yourself.

How much does a hand-painted painting from a photo cost?

At Fotoalsgemälde.ch, the price is based on the size of the painting - one fixed price per size, so you know exactly what you are paying:

One fixed price per size - frame and shipping included. Example: a painting of 60×40 cm costs 495 CHF.

The floating frame is included in the price regardless of size. A painting of 70×50 cm with a floating frame and free shipping costs, for example, 645 CHF - no more and no less.

See all prices directly on our product page - choose the size in the dropdown and you will see the price immediately. Prices incl. 8.1 % VAT.

How do I work out my price myself?

At Fotoalsgemälde.ch, you pay for the canvas - not for the motif. The price is one fixed price per size - frame and shipping included, whether you choose a portrait, a family picture or your pet.

One fixed price per size - frame and shipping included.
Example: 60 × 40 cm = 495 CHF.

Our standard sizes:

  • 60 × 40 cm - 495 CHF
  • 50 × 50 cm - 495 CHF
  • 70 × 50 cm - 645 CHF
  • 60 × 60 cm - 645 CHF
  • 70 × 70 cm - 795 CHF
  • 100 × 70 cm - 1,095 CHF

Want a different size? You choose a custom size (40-150 cm per side) directly under 'Custom size' on the product page and see the price immediately - the same price per cm² as our standard sizes, with frame and shipping included.

The floating frame is included in the price regardless of size and is available in black, white, natural, silver and gold. The price also includes free shipping throughout Switzerland, a digital preview for approval, corrections until you are satisfied, and the 30-day satisfaction guarantee.

Do you have sales, offers or volume discounts?

No - we have fixed prices all year round, with no sales or campaigns. It is a deliberate decision: when you order something hand-painted for several hundred francs, the price should be honest and transparent from the start.

In return, we offer a price guarantee: if you find equivalent quality and service cheaper from another provider in Switzerland, we will match the price.

Which payment methods do you accept?

You can pay with:

  • Visa, Mastercard and American Express - secure card payment
  • Apple Pay and Google Pay - on supported devices
  • PayPal - conveniently with your PayPal account

All payments are made over an encrypted connection, and we never store your card details.

When is the amount charged?

Because your painting is made to order to your wishes, and we start production immediately after you place your order, the amount is charged when the order is placed. All prices are in CHF incl. 8.1 % VAT. You receive your confirmation immediately by email.

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Ordering & process

How it works from uploading your photo until the painting is ready.

How does ordering work, step by step?

Ordering is simple and takes 5-10 minutes:

  • Step 1 - Upload your photo directly in the order form on the product page.
  • Step 2 - Choose a size, and you see the fixed price immediately - frame and shipping included.
  • Step 3 - Choose a frame, if you like - 5 styles to choose from.
  • Step 4 - Write any wishes in the cart (e.g. changes to the background, removing elements).
  • Step 5 - Pay securely with a card, Apple Pay, Google Pay or PayPal.

You receive an order confirmation straight away. We start on your painting within 24 hours on working days and keep you updated along the way.

Can you change the background or remove elements from the photo?

Yes, we always can. Because all paintings are hand-painted from scratch (without computers or printers), you have complete artistic freedom. Common changes include:

  • A different background (e.g. a neutral colour, a landscape or atmospheric light)
  • Removing individual people, objects or distractions
  • Adding late family members from other photos
  • Adjusting light and colours
  • Combining several photos into one portrait

Write your wishes in the comment field when ordering, or contact us if you would like to discuss the options beforehand.

Can I see a preview along the way?

Yes. We send pictures of your painting regularly throughout the process, so you can follow along from the first canvas to the final stroke. If you have special wishes or adjustments, they can be accommodated along the way at no extra cost - we would rather spend time getting it right than deliver something you are not 100% happy with.

Can I call and ask before I order?

Of course. We are happy to talk to customers who are considering an order. Call +45 26 44 38 44 or write to hallo@fotoalsgemaelde.ch - we typically reply within a few hours on working days, 9am-4pm.

You can also use the contact form if you would rather send your photo first for a no-obligation assessment.

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Quality & craftsmanship

Materials, the artist behind the work and what makes our paintings unique.

Which materials do you use?

We use only high-quality professional painting materials:

  • Canvas - stretched on solid wooden frames, ready to hang
  • Oil paint - our standard, known for depth and durability (also possible on request)
  • Acrylic paint - an alternative with faster drying time and vibrant colours
  • UV-protective varnish - protects against fading and everyday wear

All materials are selected by our painter Michael to ensure that your artwork stays beautiful for many decades.

Where are the paintings made - and by whom?

Our regular painter is called Michael, and he has specialised in portrait painting and photo-to-painting conversion for over 15 years. Michael lives and works with his family in his studio in Hong Kong, where he hand-paints every single painting from scratch.

Our company is run from Aarhus, and from there we communicate with you as a customer, quality-check and frame every painting before delivery. You can therefore rely on personal customer service and consistent quality standards - from first contact to delivery.

Free shipping throughout Switzerland - you do not notice the geographical distance in the price.

What makes your paintings unique?

Three things set us apart from print and photo-on-canvas solutions:

  • 100% hand-painted from scratch - no printing, no machine work, nothing AI-generated. Every stroke is placed by a human hand.
  • Personal customisation - you choose the size, motif and background and can change details. Every work is unique.
  • Timeless oil or acrylic paint, unlike prints, which fade over the years.

Read more about the difference in our blog article "Photo on canvas or hand-painted painting - which is better?"

Will the colours last for many years?

Yes - good-quality hand-painted oil paintings typically last 50-100 years or more without noticeable fading. We apply a UV-protective varnish on top for extra resistance to direct sunlight.

By comparison, most photo prints on canvas lose significant colour within 5-15 years, especially if they hang in bright rooms. Read our guide to storage and care to make sure your painting lasts.

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Photo requirements & preparation

How to get the best result from your photo.

What quality does my photo need to be?

The ideal photo is:

  • Sharp and in focus - facial features, eyes and details are clear
  • Well lit - natural light or even indoor lighting, avoid harsh shadows
  • High resolution - preferably 2 MB or more, so details can be seen at 100% zoom
  • From the right angle - typically front-on or slightly angled for portraits

You can upload both modern smartphone pictures and scanned old photos. If you are taking the photo specifically for this purpose, we recommend photographing outdoors on an overcast day or in indirect window light.

Can I upload several photos and combine elements?

Yes, it is one of our most popular services. For example, we can:

  • Bring the whole family together from different photos into one painting
  • Add a late grandmother or pet from a separate photo
  • Combine a portrait with a preferred background from another picture

Upload all relevant photos with your order and describe in the comment field how we should combine them. Unsure? Send us the photos in advance via the contact form for a no-obligation assessment.

What if my photo is old or blurry?

That is often not a problem. Our painter Michael specialises in recreating and enhancing even worn, black-and-white or low-resolution photos. Many of our most beautiful memorial paintings are based on photos from the 1970s or older.

With very poor quality, we can sometimes suggest small adjustments - for example, adding colour to black-and-white photos or sharpening facial features. Send us the photo beforehand and we will give an honest assessment before you order.

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Framing

Ready to hang or without a frame - you choose.

Which frame types can I choose between?

We offer 5 hand-assembled frame styles that suit most homes:

  • Black floating frame - classic
  • White floating frame - modern
  • Natural floating frame - natural
  • Silver floating frame - elegant
  • Gold floating frame - gallery style

All frames are delivered fully assembled and ready to hang, with a pre-fitted hanger on the back.

How much does framing cost?

The floating frame is included in the price regardless of the size of the painting. You do not pay extra for a large frame.

Compared with ordinary art frames in shops (typically 130-400 CHF for comparable quality), this is one of the most advantageous aspects of ordering from us.

Can I get the painting without a frame?

Yes. You can choose "No frame" when ordering - the price is the same - and you then receive the painting unframed on stretched canvas - ready to hang directly (the canvas has a pre-fitted hanger) or to be framed by a local framer.

Many customers choose to use an existing frame from home or have something special made locally.

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Delivery & timeline

Hand-painted painting delivered in 2-3 weeks - by parcel shipping to your front door.

How long is the delivery time?

Our delivery time is approximately 2-3 weeks from order to delivery - this includes:

  • Receiving and analysing your photo (1-2 days)
  • The hand-painting process itself (7-10 days)
  • Drying, quality check and framing in Aarhus (2-3 days)
  • Delivery throughout Switzerland (2-4 working days from dispatch, trackable)

We cannot speed it up further without compromising the quality of the craftsmanship.

Does shipping cost extra?

Free shipping throughout Switzerland. We ship as an insured, trackable parcel shipment (DHL/UPS) to your front door in secure packaging with tracking, so you can follow the parcel all the way. Your painting is delivered duty paid (DDP), with customs and taxes already settled - no additional charges on delivery.

Do you deliver throughout Switzerland?

Yes, we deliver throughout Switzerland - free of charge, duty paid (DDP) and with no additional charges on delivery. We currently deliver within Switzerland only. If you have questions about your delivery address, please contact us.

Can I get it delivered faster?

The hand-painting process takes the time it takes - we cannot push genuine oil paint through faster without it showing in the quality. 2 weeks is the minimum.

If you have an absolute deadline (e.g. a milestone birthday or wedding anniversary), please contact us first. We will look at our calendar and confirm whether we can make it.

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30-day satisfaction guarantee

We are only satisfied when you are.

Do I have a right of withdrawal?

Because your painting is made to your specifications, there is no statutory right of withdrawal under Swiss law (CO) - instead, our voluntary 30-day satisfaction guarantee applies, in addition to your statutory warranty. If you are not satisfied, you return the painting at your own expense, and we repaint it or refund you.

Read all the details in our satisfaction guarantee and terms and conditions.

What happens if the painting does not match my expectations?

At Fotoalsgemälde.ch, our promise applies: we are only satisfied when you are. If your finished painting does not live up to your expectations, you have two options:

  • We repaint it - 100% free. Describe what you want changed, and Michael makes a new version. You send the original painting back to us at your own expense, and we send the new one to you at no cost.
  • You get your money back - you send the painting back to us at your own expense. Once we have received it undamaged, we refund the full amount for the painting and framing.

Read all the details in our satisfaction guarantee and terms and conditions.

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Gifts & special requests

A hand-painted painting is a personal gift that lasts a lifetime.

Can I buy a gift card instead of a finished painting?

Yes. Our gift card for a personal painting is the perfect gift if you would like to let the recipient choose the size, motif and photo themselves. The gift card is available in different values and is valid for 2 years from the date of purchase.

You receive a beautiful physical gift card in an envelope to hand over, or a digital gift card to send by email.

Do you offer gift wrapping?

We carefully wrap all paintings in sturdy gift paper and kraft-paper packaging as standard, so the parcel always looks neat. If you have special wishes - for example, for a particular occasion such as a wedding, anniversary or birthday - write them in the comment field when ordering.

Can I have the painting delivered directly to the recipient?

Yes. Enter the recipient's address as the delivery address at checkout, and your own as the billing address. The recipient receives the parcel without an invoice or price details.

Want to include a personal greeting? Write the message in the comment field, and we will put it in the parcel on a beautiful card.

Still have questions? We reply in under 24 hours

If your question is not answered here, or you would like to discuss your specific order, we are ready to help by email, phone or via the contact form.