100 % Satisfaction Guarantee
We repaint it or give you your money back - with a 30-day satisfaction guarantee from the day you receive it. You take no risk when you order a hand-painted painting from Fotoalsgemälde.ch.
Order your painting risk-free →Our promise to you
That is the simplest version of all of this. If you are not 100 % happy with your painting, neither are we. Full stop.
What does the guarantee cover?
The guarantee applies to all hand-painted paintings ordered from Fotoalsgemälde.ch - regardless of size, motif or price.
Likeness to the photo
If the painting does not look like the people in the photo - we repaint it free of charge until it does. No extra cost.
Quality
If the craftsmanship does not live up to the quality we advertise (oil paint, canvas, finish), we give you your money back.
Size and framing
If you ordered the wrong size or frame, we can correct it for a small fee - or you can return it.
Damage in transit
Should the painting be damaged during delivery, we will immediately send a replacement painting - free of charge. We have never had a loss in transit.
Personal wishes
If we have not met your specific wishes (background, colours, changes from the photo), we repaint it until they are right.
General dissatisfaction
Even if you are simply not happy with the finished painting for some other reason - you have a 30-day satisfaction guarantee after delivery.
The guarantee and your statutory rights
Since the painting is made to order according to your wishes, there is no statutory right of withdrawal under Swiss law (CO) - instead, our 30-day satisfaction guarantee applies.
Our 30-day satisfaction guarantee is therefore voluntary and comes in addition to your statutory warranty rights (2-year warranty under Swiss law, Art. 210 CO) - it does not limit your rights under the law.
If you wish to use the guarantee, you send the painting back at your own expense, properly packed and within 30 days of receipt. Read more in our terms and conditions.
How the guarantee works - from A to Z
The whole process is built on transparency and your peace of mind. You follow along from day 1, and we redo or refund if something is not as it should be.
The guarantee takes effect from the moment you order
Order
Add any wishes in the cart (background, changes). Our guarantee covers you from this moment.
You follow along
You receive pictures along the way. If you spot something that needs correcting - we do it before delivery.
Delivery
The painting is delivered framed and ready to hang. Unpack it at your leisure - no time pressure.
30-day satisfaction guarantee
If you are not 100 % satisfied, you contact us - we repaint it or give you your money back.
Why do we offer this guarantee?
It is a deliberate decision - and one we are proud of. Here is the thinking behind it.
A hand-painted painting from 495 CHF (incl. frame and shipping) is not a small investment. Ordering something you have not seen, from a company you have not bought from before - it is perfectly understandable to hesitate.
We have been making hand-painted portraits for our customers since 2018, and our customers give us a Trustpilot rating of 4.5/5 · 1,689 reviews. Our return rate is below 0.5 %. That is because we take great care and communicate along the way.
The satisfaction guarantee is our way of saying: we believe so much in our work that we take the risk - you take none.
What you get at Fotoalsgemälde.ch
How our guarantee and service work in practice.
Frequently asked questions about the guarantee
How long do I have to assess the painting?
You have 30 days from receiving the painting. That gives you plenty of time to hang it up, live with it, and decide whether you are happy with it. Most of our customers know within the first 5 minutes - but you have 30 days.
How do I contact you if I want to use the guarantee?
Write to hallo@fotoalsgemaelde.ch or call +45 26 44 38 44. Describe what does not live up to your expectations - we will find the solution together. You do not need to argue or defend yourself: if you are not satisfied, that is reason enough.
What happens after I report a problem?
We give you 2 options:
A) We repaint it free of charge - you send the original painting back to us at your own expense, and we paint a new one from scratch based on your input. You receive the new painting within 2-3 weeks at no extra cost.
B) You get your money back - you send the painting back to us at your own expense, and once we have received it undamaged, we refund the full amount for the painting and framing.
Do I need a specific reason?
No. If you are not happy with the painting - for whatever reason - the guarantee takes effect. We are happy to ask what went wrong so that we can get better, but you do not have to justify it formally. Our promise is that you should be 100 % happy, not that you should deliver a legal argument.
Does the guarantee also apply to gift cards?
The guarantee applies to the painting itself - not the gift card. When a gift card recipient uses the gift card and orders the painting, their painting is covered by the guarantee in the same way as all other paintings. Read more about gift cards.
How often do customers use the guarantee?
Fewer than 0.5 % of our customers use the guarantee. That is because we:
• Send pictures along the way so you can make corrections before delivery
• Have a dedicated contact person on every order
• Use experienced artists with 15+ years of experience
• Test and quality-check every painting before dispatch
The guarantee is there for peace of mind - not because we expect to use it.
Is the guarantee legally binding?
Yes. The satisfaction guarantee is part of our terms of sale and is legally binding on us as a company. It is not "good faith" - it is a contract. The guarantee is voluntary and comes in addition to your statutory warranty rights. In the event of a dispute, please contact the Ombudsstelle Konsumentenschutz (konsumentenschutz.ch); the place of jurisdiction is Aarhus, Denmark, where legally permissible.
What if I have questions before ordering?
Send us your photos via the contact form for a no-obligation assessment. We will give you honest feedback on how well the photo suits a painting, any challenges, and the estimated quality. That way you can press "buy" with even greater confidence.
Order risk-free - we take it all on
With a 100 % satisfaction guarantee you have nothing to lose. Order your personalised painting today and see how hand-painted art can transform your home.