Fotoalsgemälde.ch is operated by Fototilmaleri.dk · CVR (Danish company register no.) 35805036
Grønnegade 49, 8000 Aarhus C, Denmark
📞 +45 26 44 38 44 · ✉️ hallo@fotoalsgemaelde.ch
Scope and definitions
These terms apply to all purchases from Fotoalsgemälde.ch. Personalised products means products that are made from your image and to your wishes - for example, a hand-painted painting from a photo.
Order confirmation
Once you have completed your order, you will receive an order confirmation by email.
Production and delivery
The expected delivery time is 2-3 weeks from the date of order. Your painting is hand-painted by our artist. Before dispatch, you will receive a photo of the painting for approval, and you can ask for corrections. The painting is then framed and quality-checked, carefully packed and sent to your delivery address.
We deliver as an insured, trackable parcel shipment (DHL/UPS) to your front door throughout Switzerland (2-4 working days from dispatch), and you will receive a tracking number.
Shipping
Free shipping throughout Switzerland - delivery to your front door. Your painting is delivered duty paid (DDP), with customs and taxes already settled - no additional charges on delivery. While the parcel is with the carrier, we track it and help you if anything goes wrong.
Payment
You can pay with Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal. Because your painting is made to order to your specifications, and production begins immediately after you place your order, the amount is charged when the order is placed. All prices are in Swiss francs (CHF) and include 8.1 % VAT.
Right of withdrawal and 30-day satisfaction guarantee
Because your painting is made to your specifications, there is no statutory right of withdrawal under Swiss law (CO) - instead, our 30-day satisfaction guarantee applies. This covers hand-painted paintings made from your own photographs.
Instead, we voluntarily give a 30-day satisfaction guarantee on all hand-painted paintings. If you are not satisfied, you can choose:
- Free repaint - we repaint the painting at no charge. You return the original painting at your own expense.
- Full refund - you return the painting at your own expense, and the full amount for the painting and framing is refunded once we have received it undamaged.
The painting must be packed carefully, and it must be returned within 30 days of receipt. Contact us at hallo@fotoalsgemaelde.ch or +45 26 44 38 44. The guarantee is in addition to, and does not limit, your statutory rights.
Warranty
You have a 2-year warranty under Swiss law (Art. 210 CO). This means you can report faults and defects in the painting or frame that were present at the time of delivery, even if they only become apparent later. The warranty does not cover damage caused by incorrect handling or normal wear and tear after delivery. You must report a defect within a reasonable time after discovering it - we always treat a complaint made within 2 months as made in good time. We cover reasonable shipping costs for a justified complaint.
Use of images in marketing
Fotoalsgemälde.ch may show images of your finished painting on our website and in our marketing as an example of what can be made. You can object at any time, and we will comply with your wish immediately.
Personal data and cookies
We only process the information needed to complete your purchase and deliver your order. Read our full privacy policy. We use cookies for operation, statistics and marketing. On your first visit, you choose in the cookie banner which categories you want to accept, and you can change or withdraw your consent at any time.
Force majeure
In the event of war, natural disasters, industrial disputes, orders from public authorities, failed deliveries from subcontractors or other extraordinary circumstances beyond the control of Fotoalsgemälde.ch, Fotoalsgemälde.ch cannot be held liable for failure to fulfil the above terms.
Liability and governing law
Fotoalsgemälde.ch is liable in accordance with the general rules of the Swiss Code of Obligations (CO). Swiss law applies to your purchase, unless mandatory statutory provisions provide otherwise. The place of jurisdiction is Aarhus, Denmark, to the extent permitted by law.
Complaints
If you wish to complain about your purchase, please always contact us first on +45 26 44 38 44 or hallo@fotoalsgemaelde.ch. If we cannot find a solution, you can turn to the Consumer Protection Ombudsman (Ombudsstelle Konsumentenschutz, konsumentenschutz.ch); the place of jurisdiction is Aarhus, Denmark, to the extent permitted by law.